Privacy Policy

Caribbean Drone Memorials LLC www.caribbeandronememorials.com

Effective Date: May 5, 2026 Last Updated: May 5, 2026

Introduction

Caribbean Drone Memorials LLC (“Company,” “we,” “us,” or “our”) operates the website www.caribbeandronememorials.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services. We are committed to protecting your privacy, particularly given the deeply personal and sensitive nature of the memorial services we provide.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our Site, including but not limited to:

Contact Form Submissions: Your name, email address, phone number, and any additional details you include in your message when you submit an inquiry through our contact form.
Service Inquiries and Bookings: Information related to the memorial service you are requesting, which may include the name of the deceased, your relationship to the deceased, preferred ceremony dates, shipping details for cremated remains, and any special requests or instructions.
Communication Records: Any correspondence you send to us via email, phone, or other channels, including follow-up communications related to an active or completed service.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Device Information: Information about the device you use to access our Site, including device type, operating system, and unique device identifiers.

Sensitive Information

Due to the nature of our services, we may collect or receive information that is considered sensitive, including:

Information About the Deceased: Name, date of death, and other details necessary to perform the memorial service.
Chain of Custody Records: Documentation related to the receipt, handling, and scattering of cremated remains, including tracking numbers, photographic or video documentation, and GPS coordinates of the scattering ceremony.
Ceremony Media: Video recordings, photographs, and edited keepsake media captured during the scattering ceremony, which may include images of cremated remains, the drone flight, and the surrounding environment.

We treat all sensitive information with the highest level of care, discretion, and respect.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process your inquiry, schedule and perform the memorial ceremony, coordinate shipping logistics for cremated remains, produce and deliver keepsake video and media, and communicate with you throughout the process.
Chain of Custody Compliance: To maintain accurate, transparent records documenting the receipt, handling, and scattering of cremated remains in accordance with applicable federal and territorial regulations.
Communication: To respond to your inquiries, provide customer support, send service confirmations and updates, and follow up after a completed ceremony.
Site Operations: To maintain and improve the functionality, security, and performance of our Site.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including but not limited to FAA regulations (14 CFR Part 107), USPS shipping requirements for cremated remains (BOX-CRE), and EPA environmental regulations (40 CFR 229.1).
Business Operations: To manage our internal business operations, including record-keeping, quality assurance, and service improvement.

We do not use your personal information for automated decision-making, profiling, or targeted advertising.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Partners: We may share necessary information with trusted service partners directly involved in delivering your memorial ceremony, such as FAA-licensed drone pilots, shipping carriers (e.g., USPS), and video production professionals. These partners receive only the information required to perform their specific role and are bound by confidentiality obligations.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
With Your Consent: We may share your information for any other purpose with your explicit consent.

Ceremony Media Sharing

Video recordings and photographs from your memorial ceremony are shared only with authorized family members or designees you identify. We do not publish, distribute, or use ceremony media for marketing, social media, or any public purpose without your prior written consent.

Data Retention

We retain your personal information for the following periods:

Service Records and Chain of Custody Documentation: Retained for a minimum of seven (7) years following the completion of the service, or longer if required by applicable law, to maintain compliance with regulatory requirements and to address any future inquiries.
Contact Form Submissions and General Inquiries: Retained for up to two (2) years following the last communication, unless you request earlier deletion.
Ceremony Media: Retained for up to one (1) year following delivery to the family, after which media files are securely deleted from our systems unless you request extended storage or earlier deletion.
Automatically Collected Data: Log data and device information are retained for up to twelve (12) months.

You may request deletion of your personal information at any time by contacting us at the email address listed below, subject to our legal and regulatory retention obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Encrypted data transmission (SSL/TLS) on our Site.
Restricted access to personal information on a need-to-know basis among our team and service partners.
Secure storage of chain of custody documentation and ceremony media.
Regular review of our data collection, storage, and processing practices.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to our legal and regulatory retention obligations.
Opt-Out of Communications: You may opt out of receiving non-essential communications from us at any time by contacting us or using the unsubscribe mechanism in any email we send.

To exercise any of these rights, please contact us at caribbeandronememorials@gmail.com. We will respond to your request within thirty (30) days.

Children’s Privacy

Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately at the email address listed below.

Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit. We are not responsible for the content, privacy practices, or security of any third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Caribbean Drone Memorials LLC Email: caribbeandronememorials@gmail.com Website: www.caribbeandronememorials.com

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Caribbean Drone Memorials LLC recommends consulting with a licensed attorney to ensure full compliance with all applicable privacy laws and regulations.